Return policy
After-Sales & Refund Policy
AAM APEs, e take productqualty and ustomer satsaction serousy Dueto thepersonal use nature and yglenerequirements of disposable ape produts, llsales re final and we do not
accept retums or exchanges for change of mind reasons. However, we are commited toresolving any ssues you mayencounter if a product arives damaged or defective.
This policy outlines how we handle such situations and what you can expect from our after-sales support.
Products Covered
Aldisposabl vape devices sold on our we bsitefallunder this policy. Because these aresingle-use,sealed roducts, we canot accept retunsonce they have been opened or used for fygleneand
safety reasons
When You May Be Eligible for a Refund or Replacement
We willprovide a fullefund or free reshipment (at our discretion )inthefollwing cicumstances, provided you notiyuswithin the timeframe and supply the required evidence
1. Dead on Arrival (DOA) - Device Does Not Work
fyour disposabl vape arives and fails to produce any vapour, does notactivate, has a non functioning battery or charging ssue right out of the box, you mustcontactusithin 7 days ofdelivery. We may ask for a short video demonstrating the fault.
2. Severely Damaged in Transit
Ifthe product packaging and device are physicaly broken orcrushed during shipping to the pointhat the device s unusable you must report this within 7 day of delivery and provide clearphotos of the damage, including the outer packaging
3. Wrong Item Received
fyou receive a completely diferent model, flavour or colour to whatyou ordered, you mustnotifyus within 7days ofdelivery with a photo of the incorectitem and the packing sip
In any of the above cases once we veriy the isue we wiletherissuea fu refund to your orignal payment method orarangefor a replacemento beshipped from our Sydney warehouse. Wewill confirm the resolution with you via email.
All refunds or replacements are at our sole discretion and are assessed on a case-by-case basis.
What Is Not Covered
The following are not eligible for any refund, return or exchange:
Change of mind after purchase.
Dissatisfaction with flavour, throat hit, or nicotine strength.
A device that has been used and simply ran out of puffs
Products that have been opened, used, or tampered with (unless the issue is a verified manufacturing defect reported immediately upon receipt.
Normal battery depletion over time.
Damage caused by misuse, improper storage, or failure to follow usage instructions.
Any request made after the stated 7-day reporting window.
How to Make a Claim
1. Contact us immediately at Info@globarasmk.com with your order number in the subject line.
2. Provide a clear description of the issue.
3. Attach supporting evidence (photos and/or videos) that clearly show the problem.
4. Keep all original packaging and the product itself until your case is resolved - we may ask for further information.
We will review your claim within 3 business days and respond with the next steps
Important Notes
· Proof of Purchase is Required: You must provide your order number or invoice to enable us to verify your purchase.
Report Quickly: All issues must be reported within the specified timeframes; late reports cannot be processed.
· Keep Evidence: Please retain the product, packaging, and any shipping materials until your case is closed.
Refund Method Approved refunds wil beprocessed to the originalpayment method Depending on your bank or payment prcovide,it may take several businessdays for thefundsto appear.
Replacement Shipping: Replacement items will be dispatched from our Sydney warehouse via Australia Post at no extra cost to you.
Return Policy
Applicable Country: Australia
Return Policy Type: Returns Not Accepted (MerchantReturnNotPermitted)
Due to hygiene and safety reasons, all sales are final and we do not accept returns or exchanges for change of mind.
Damagd or Defetive tems:lfyour product arives damaged or snotworking upon receipt, lease contact us within days of delivery. We willprovide a ful refund or freereplacement This
applies to all orders within Australia.
Return Method: Return by Mail (only for verified defective items, at our discretion)
Return Fees: Free Return (for verified defective items only)
Contact
If you have any questions about this policy, please reach out:
Email: Info@globarasmk.com